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CANVIA SETUP & SUPPORT

Please read the "Overview" section below or select from the following help options.

Please read the "Overview" section below or select from the following help options.

If it takes more than 15-20 mins in the setup or registration process using the mobile app,

please connect with support@canvia.art for immediate help.

If it takes more than 15-20 mins in the setup or registration process using the mobile app,please connect with support@canvia.art for immediate help.

Overview

The Canvia device and platform has two functions:

Explore, search for and organize

artworks for display

Display artworks on your device using the mobile app,

web controller or desktop app, and manage Canvia's

display settings

Explore, search and organise your collection

You can explore Canvia's library, search for specific artworks & artists, and organise your collection for display via your Canvia webaccount. (Go to Show me how to use my Canvia web account for more details).

You can explore Canvia's library, search for specific artworks & artists, and organise your collection for display via your Canvia web

account. (Go to Show me how to use my Canvia web account for more details).

Playlists and artworks can be organised in the following ways:

1. As a 'Queue': this allows you to create a queue of artworks to be streamed to your

    Canvia device, at specific intervals

2. As 'Favorite & Personal Playlists': you can add your preferred artworks to these playlists;

    you can then access the playlists via the Canvia app and control what is displayed

1. As a 'Queue': this allows you to create a queue of artworks to be streamed to yourCanvia device, at specific intervals

 

2. As 'Favorite & Personal Playlists': you can add your preferred artworks to these playlists;you can then access the playlists via the Canvia app and control what is displayed

Note: currently, you cannot explore or add playlists/artworks via the mobile app - we will be
adding this functionality in future.

Display artworks on your device using the mobile app, web controller or desktop app,
and manage Canvia's display settings

Selected playlists or artworks under Queue can be controlled via the web controller.

Selected playlists/artworks under my collection (Favorite or Personal playlists) can be displayed via the mobile app.

Display settings can be changed via both web controller or mobile app.

I have a question about my order

Please reach out to support@canvia.art if you have a question about your order.

Some Canvia features might change over time and we will be updating setup instructions
and tutorials accordingly.

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